Visitor
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1 Message
Switching from streaming to cable package
I have been trying for 2 days to get info I needed in order to select the correct bundle plan. I agreed to a streaming plan last night and realized that it would not deliver local stations. Today I have been failing to get assistance in changing my bundle to cable.
EG
Expert
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115.6K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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2.7K Messages
5 hours ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_lme8pw
Visitor
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3 Messages
4 hours ago
Good luck, their website and app are a mess. Sometimes you just go in circles with everything requiring another sign in. Make sure you choose the plan you actually want, after you choose you will no longer see promotional pricing and will be stuck with high current customer pricing. May want to check YouTube TV, they are better priced and you can drop the service and resubscribe whenever you want, without penalties and a higher price, unlike Xfinity cable service. Their internet pricing is the same way, once you lock it in you are a current subscriber and to change it will be significantly higher. Xfinity has a horrible business model that does not reward current customers, even though they advertise they do, but actions speak louder than words. Their new rewards program is a joke for most people.
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