Visitor
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1 Message
switching from 300 mb to 1 gig
Hello.
First of all, let me just state how extremely frustrating is to work with Xfinity. It's virtually impossible to get in contact with a real person. AI puts you on an endless loop with no answers whatsoever, it's completely useless.
I want to switch from 300 mb to 1 gig. After my first year in Xfinity my promotions are gone and now 300 mb is 70/month while 1 gig (on promotion) is 65/month.
To switch, it says I need an XB8 device and that I need to turn in my XB7. My XB7 came with my apartment so it's not my property to be returning. I need someone to get in contact with me to manage this ASAP.
EG
Expert
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121.6K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBrianH
Official Employee
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2.6K Messages
2 hours ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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