2 Messages
Switched to Xfinity Mobile 2 months ago and had nothing but problems
I have contacted Xfinity numerous times by phone and by the virtual assistant. I have had nothing but problems since I switched to Xfinity Mobile and can't seem to get ahold of anyone that can actually fix my problems. Here are the issues I have:
1. The person setting up my account when I switched put in the wrong phone number to port in. Spent 3 days back and forth with you and T-Mobile, each blaming the other, just to find out that my number was put in wrong. According to my account, I have yet to activate my line. My line is active and is on the Xfinity Mobile network.
2. I have yet to get my trade in promo for my iPhone 13 Pro Max.
3. I signed up for the "Buy one line, get one line free for a year" promo but am paying full price for 2 lines.
Ultimately, I have been very disappointed in your customer support. It is nearly impossible to find a phone number to call, let alone a human to talk to. I keep getting reassured by the agent that they will resolve my issue but have had nothing but problems. All I want is to talk to someone that is a US based customer service agent to resolve this. None of the people I have talked to seem to comprehend the issues with my account.
XfinityKassie
Official Employee
•
1.7K Messages
9 months ago
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_j74rkm
1 Message
9 months ago
I have had the similar problems with xfinity customer service. I have been a Comcast/xfinity customer for over twenty years and have never had the problems that I am experiencing now. It is almost impossible to get a live agent and when I do... they are from a different country and can't fully comprehend or fix the problem at hand. Please stop outsourcing customer service to other countries. Today, I spent three hours on the phone and through chat just trying to upgrade my internet and mobile plans. After four live agents (some from other countries), one virtual chat, online searching, canceling mistakes made by agents, and then trying to get a new proper plan... I am still only half way complete. I am now unable to work through the xfinity mobile issues and it is denying me access to my mobile account online. It shouldn't be this difficult to change or upgrade your plan. It would take less time driving to an xfinity store (30 minutes away) and getting it done there. I am so disappointed with xfinity and am looking for a new provider. They have become more problems and less help. It's not worth it.
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