Visitor
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1 Message
switched to another internet provider
Hello,
I recently switched to another internet provider and would like to cancel all my Xfinity services, including Internet and TV.
I would prefer to complete the cancellation online without making a phone call.
Could an Xfinity Support representative please assist me through direct messaging?
Thank you.
XfinityDilary
Official Employee
•
4K Messages
4 hours ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For an example of how to send us a direct message, check out this link:
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_fin7gh
5 Messages
3 hours ago
I have been trying for 2 1/2 hrs on chat to change my services. I talked to three people and was disconnected each time. With one of the reps, I made it all the way to signing the agreement for the changes and went back to tell her, and she disconnected me. Each rep gave me a different price and couldn’t explain why they were different each time. I even sent some screenshots of the conversation with that rep to the next rep, and he still could not match it, he said. So basically too bad. Sorry. I am beyond frustrated!
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