Visitor
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1 Message
Switched from verizon to xfinity and was promised a great plan + a military active duty bonus + having old line paid off but lied too.
As the title says I was told on the phone my old verizon plan would be paid off in full and I could migrate to xfinity. As well as not having to pay a bill with xfinity until next year. However I have been receiving a bill for $980 dollars and some cents which is ridiculous, and my xfinity app says my bill is due on the third of January for $30-$60 dollars. I was even told by the debt collection agency in regards to the bill that I tried to dispute, that it would be sent to collections and my credit score would tank. Why would I be promised this if it is not the case?
XfinityBenjaminM
Official Employee
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2.6K Messages
11 hours ago
Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into this further and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:
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