Visitor
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5 Messages
Switch wires to new pole
I need someone out to switch the wires over from an old pole to a new pole at [Edited: "Personal Information"] because the old pole needs to be pulled out asap
Visitor
•
5 Messages
I need someone out to switch the wires over from an old pole to a new pole at [Edited: "Personal Information"] because the old pole needs to be pulled out asap
XfinityJosephA
Official Employee
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2.3K Messages
8 days ago
Hello @user_rbw6d0 our team can help! We'll need to work in a direct message, so we can create the correct work order for you. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support."
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XfinitySara
Official Employee
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2.7K Messages
3 days ago
@user_rbw6d0 - Thank you so much for your patience! I've escalated this directly to our field team and their leadership in this area so that we can get an answer on the work yet to be completed. We will follow up with you directly (in our private chat thread) once we have an update to provide.
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XfinitySara
Official Employee
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2.7K Messages
2 hours ago
Thanks again for reporting this concern to us, @user_rbw6d0. After escalating this to our field team, we've been told this was completed over the weekend, which is great news! If you still need anything, feel free to message us directly in the next day or two. Otherwise, you're always welcome to create a new post down the road if anything new comes up, and we'll be here for you :)
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