Visitor

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5 Messages

Monday, July 6th, 2026 10:44 AM

Switch wires to new pole

I need someone out to switch the wires over from an old pole to a new pole at <Edited: "Personal Information"> because the old pole needs to be pulled out asap

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Official Employee

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2.3K Messages

42 minutes ago

Hello @user_rbw6d0 our team can help! We'll need to work in a direct message, so we can create the correct work order for you. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." 

Visitor

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5 Messages

hi i need wires from an old hazdous pole switch over to the new pole at <Edited: "Personal Information">

(edited)

Visitor

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5 Messages

@XfinityJosephA​  hi i sent u a message noone is responding

Official Employee

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3K Messages

Thank you for getting back to us, @user_rbw6d0. I haven't seen a direct message come through yet, but I will continue to keep an eye out for it. In the event that something did not connect on your first attempt, our good friend, @BruceW, created this excellent explanation that may help:

 

To send a private message to Xfinity Support from any Forum page:

• Click "Sign In" (if necessary - there will be a visible prompt)

• Click the "Direct Messaging" (square speech bubble) icon

• Click the "Start new conversation" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

• As you are typing, a drop-down list will appear. Select "Xfinity Support" from that list.

• An "Xfinity Support" graphic should replace the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

See https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514 for an example.

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