2 Messages
Switch to Xfinity Now - hit that easy button!
After not getting anywhere online trying to leave regular Xfinity today, 4/6/25, them been charging me $122/mo, I drove 10 minutes to the local store in Memphis - 8361 US-64, Memphis, TN 38133. in less than 20 minutes, JASMINE ased what I needed, why I wanted to switch, asked me if I wanted to look at other options, I told her I had already reviewed them online, and she proceeded to cancel my regular service and place the order for Xfinity NOW. 10 minute drive home, took out the old router, installed the new one, followed the instructions from the QR code link, and in less than 20 minutes at home, I was watching YouTube TV. Thank you JASMINE for the great conversation and not being the typical pushy salesperson I've encountered numerous times on the phone!
XfinityChristy
Official Employee
•
1.9K Messages
13 days ago
We truly appreciate you taking the time to share your feedback. It's so important for us to know when our team members are providing exceptional service. Jasmine's dedication and helpfulness are exactly what we strive for, and I'm so glad she made your experience such a positive one. To make absolutely certain that Jasmine and her team get to see your kind words, would you mind sending me a direct message with your full name and address? I'd love to pass this along directly to her and her manager. We want to make sure she knows how much her efforts are appreciated. Thank you again for sharing your wonderful experience!
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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