Hello, @user_9ergzs how are you? Something you can look into is Internet Essentials. You can get more information about this program using the following link.
The ONLY way to fix this is disconnect and shut off your Xfinity services for 90 days, and then you will be able to sign up as a new customer after that...because then you won't be an existing customer. When you visit https://www.xfinity.com/student and successfully verify student status through SheerID, you will be redirected to sign up for the plan...BUT if you are existing customer, the plan wont' even show up to add it to your cart.
Most other internet carriers also have a student plan, so you will also be on one during the 90 days away from Xfinity. Who knows, maybe you'll end up liking them better and not have to come back to Xfinity ever again.
Contacting Xfinity for help won't fix it. Just put in the disconnect request and skip wasting the time. I've been arguing all weekend with chat reps about it because 8 days ago a chat rep told me he was going to put me on a temporary plan, and then submit a ticket that would get me on the student plan within 7 days. That was just a big fat lie though. The chat reps lie, lie, lie, and lie even more. They genuinely insult you and don't care at all. Most unprofessional employees I've ever encountered anywhere.
XfinityJosephA
Official Employee
•
1.9K Messages
3 months ago
Hello, @user_9ergzs how are you? Something you can look into is Internet Essentials. You can get more information about this program using the following link.
https://www.xfinity.com/learn/internet-service/internet-essentials
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user_mm77
Visitor
•
8 Messages
19 days ago
The ONLY way to fix this is disconnect and shut off your Xfinity services for 90 days, and then you will be able to sign up as a new customer after that...because then you won't be an existing customer. When you visit https://www.xfinity.com/student and successfully verify student status through SheerID, you will be redirected to sign up for the plan...BUT if you are existing customer, the plan wont' even show up to add it to your cart.
Most other internet carriers also have a student plan, so you will also be on one during the 90 days away from Xfinity. Who knows, maybe you'll end up liking them better and not have to come back to Xfinity ever again.
Contacting Xfinity for help won't fix it. Just put in the disconnect request and skip wasting the time. I've been arguing all weekend with chat reps about it because 8 days ago a chat rep told me he was going to put me on a temporary plan, and then submit a ticket that would get me on the student plan within 7 days. That was just a big fat lie though. The chat reps lie, lie, lie, and lie even more. They genuinely insult you and don't care at all. Most unprofessional employees I've ever encountered anywhere.
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