Also, since you reached out to us on this platform, we can see if we have any new promotional discounts for the postpaid accounts.
If you would like to do an account review to see what options we have, please send me a direct message including your first and last name and complete service address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinityOrlandoM
Official Employee
•
3.4K Messages
8 hours ago
@user_8ae53b
Thanks for reaching out to us, to sign up for the now prepaid services you will have to cancel your current postpaid account.
Then you would just go to this link and sign up for the services https://www.xfinity.com/now/internet
Also, since you reached out to us on this platform, we can see if we have any new promotional discounts for the postpaid accounts.
If you would like to do an account review to see what options we have, please send me a direct message including your first and last name and complete service address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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XfinityOrlandoM
Official Employee
•
3.4K Messages
6 hours ago
@user_8ae53b
Thanks for reaching out to us I'm glad we were able to find you a plan that fits your household needs.
Feel free to reach out to us anytime and thank you for being the best part of Xfinity
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