Donny810's profile

New Poster

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1 Message

Thu, Dec 31, 2020 6:00 AM

Switch to internet only

I have recently lost my job and would like to downgrade my service to internet only. How do I go about this?

Responses

ComcastAmir

Official Employee

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6.3K Messages

5 m ago

Hello Donny810, this is so unfortunate especially in a time when you need your job the most. Don't worry we're on your side, I can help you find the best deal that will fit your budget and will provide the coverage you need for all your equipment. To better assist you could you please send me a private message with your full name and account number by clicking on my name (ComcastAmir) and then click "Send a message"?

Mcfeely1

Contributor

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27 Messages

5 m ago

How did your downgrade go?
ComcastChe

Official Employee

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6.1K Messages

5 m ago

Hi @Mcfeely1! Thanks for posting to the Xfinity Forum. Just reaching out to see if you need assistance with downgrading your services? If so, my team would be happy to review and discuss your options. To get started, please send a private message with your full name, as it appears on your billing statement and the numbers associated with your service address. To send a message, click on my name, "ComcastChe," then click send a message. 

 

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