Visitor
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1 Message
Switch to internet and mobile only
I want to change my existing Premier Triple Play service to Internet only. Please remove Xfinity TV and Xfinity Voice while retaining my Internet service. Before making the change, please tell me the available Internet-only price for my current speed. I would like to complete the change through messaging rather than by telephone.
EG
Expert
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121.5K Messages
2 hours ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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1.8K Messages
1 hour ago
Good afternoon user_x7v6eu. I would be happy to assist you with making changes to your account. Since doing so would require some account specific information, I will need you to send us a direct message.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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