Skip to main content
user_ixinr5
1st Topic

Visitor

 • 

1 Message

Tuesday, February 3rd, 2026 8:12 PM

Switch from Xfinity internet to NOW internet

Hi,

I would like to switch from Xfinity internet to NOW internet. From what I’ve read, I need to set up a pending disconnect for my current account before signing up for NOW.

Could I get some assistance with this?

Question

 • 

Updated 

27 minutes ago

59

2

0

Oldest First
Selected Oldest First

Community Best Answer

XfinityVictor

Official Employee

 • 

2.4K Messages

6 months ago

 

user_ixinr5 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

0

0

user_441c4f

Visitor

 • 

4 Messages

48 minutes ago

Hi,

I would also like to do this, but I don't see the chat icon in the top right. I read that one has to post before the icon appears and I hope this post will accomplish that.

Thank you.

1

0

XfinityJustinC

Official Employee

 • 

2.5K Messages

@user_441c4f thanks for taking time to reach out over Xfinity Forums. You've contacted the right place for support. I can definitely help with getting the postpaid disconnection set up for 10 days out, which will then allow you to place an order for the prepaid NOW Internet service (https://www.xfinity.com/now/internet) and allow time to receive the kit which includes your equipment. I see one of our awesome Forum experts had moved your post, and I'll follow up with you there to continue with the request. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

27 minutes ago

0

forum icon

New to the Community?

Start Here