Switch from Performance Internet to NOW Internet

Hello @user_9hjq53, thank you for taking the time to leave a post. I can certainly understand the confusion, especially since your cancellation email did not list a last day of service. Since you already received your NOW Internet equipment, let’s take a closer look at the account and confirm when your Performance Internet service is scheduled to end so we can help make your transition as smooth as possible. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.