Switch from Astound to Xfinity NOW

My son has internet service by Astound. He wants to switch to Xfinity NOW. Does he just plug in the new Xfinity gateway and follow instructions? And then cancel Astound once it is switched and works.? Or does he have to do something since he has Astound active.

Responses

EG

Expert

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110.3K Messages

14 days ago

No. You can't just do that. That's an Astound feed. The Xfinity gateway device has to be connected to a live coax cable feed from Comcast. First, are you sure that Comcast service is even available / has lines installed on the poles in your area ? If so, they would have install a coax cable drop line from the pole to your premises.

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user_w076a9

Visitor

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6 Messages

There is service. There has never been service to my house, but when I sign up, it says I can use Xfinity NOW, and that there is no professional installation, so not sure what I would do. They make it sound like it will just work, but I can’t tell

14 days ago

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XfinityBenjaminM

Official Employee

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2K Messages

user_w076a9 Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
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14 days ago

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user_w076a9

Visitor

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6 Messages

I contacted via DM, but they said they weren’t sure and then tried to upsell me. I thought this would be a very simple question….

14 days ago

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EG

Expert

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110.3K Messages

14 days ago

@user_w076a9

Not surprising. Sometimes the cart gets put before the horse. I'm going to escalate this to the Comcast corporate employees (The Digital Care Team) who are available to these boards. They will be able to help you get this sorted out. You should get a reply here in your topic. Good luck !

(edited)

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EG

Expert

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110.3K Messages

14 days ago

@user_w076a9 @XfinityBenjaminM

Please circle back here and post about how this winds up. Thank you !

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user_w076a9

Visitor

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6 Messages

14 days ago

I contacted support, but they disappeared. I’ll keep checking, but haven’t heard anything in 30 min after initial contact

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user_w076a9

Visitor

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6 Messages

14 days ago

They said they didn’t know. But I contacted Xfinity support. I assume they would know….. very confused

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user_w076a9

Visitor

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6 Messages

Not sure what to do. I haven’t heard back from any DM’s. And if I put the NOW service ‘in the cart’- it asked for my address. So I assume it thinks it can install at my address. But I’m still not sure what happens because I currently have a Astound service

14 days ago

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EG

Expert

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110.3K Messages

14 days ago

@user_w076a9

Hmmm...... I'll escalate this again.

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XfinityGabriel

Official Employee

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2.2K Messages

7 days ago

user_w076a9, Hi there! I just wanted to reach out one last time to let you know that we are thankful for your business and are happy to see that your Now services are up and running. We are now closing this read so feel free to create a new post if you need help in the future. Take care. 😀

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Your Home Network

user_w076a9

Switch from Astound to Xfinity NOW

EG

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XfinityBenjaminM

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EG

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EG

XfinityGabriel

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