Got 2 texts from 266278 about setting up a time for a tech to come to my address to troubleshoot a problem with my wifi. The text said the problem had been detected; I reported no problem. I know 266278 is the xfinity text number but spoofing is for real and I’m not trying to get caught up in any shenanigans
2 months ago
Hello, @JWALL70. I hope you're having a great day so far. I sincerely apologize for the inconvenience this text message has caused you. I completely understand your concern, especially when you didn't report a problem with your service.
I'd be more than happy to review your account to see what's going on. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?