Visitor
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1 Message
Suspicious texts from 266-278
Earlier today, my wi-fi had no Internet connection. I texted "Outage" to 266-278 and went through the automatic troubleshooting steps, finally texting "1" to chat with a customer service representative. The conversation was largely unhelpful, and we both ultimately said goodbye.
Two hours later, I texted "Outage" to the number again, because my service was still down. Instead of one of the usual automated responses, I received these texts:
I apologize for the inconvenience , As a customer i can completely understand the importance of internet .
Let me check.
I have checked we need to get a tech out there .
I texted back "END" and blocked the number for now. (I was later able to contact an Xfinity representative by phone who was able to resolve my Internet issue.)
Was I texting a customer service representative? How do I make sure that the number I am texting is once again the regular Xfinity chat menu?
EG
Expert
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110.1K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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CCJamie
Problem Solver
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322 Messages
3 years ago
@AphraBehn thanks for reaching out to us today. I can look into your concerns with you. Would you please send a direct message with your name and complete service address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
(edited)
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