1 Message
Suspicious text message about an order I did not place.
Hello, I received a text from the Comcast shortcode 266-278 asking me to review an order I didn’t place. The order is under someone else’s name. Can someone help me confirm the order is not completed with my information?
XfinityMarcus
Official Employee
•
1.5K Messages
1 year ago
@user_oe9qfd, thank you for taking the time to reach out to us here in the Xfinity Community Forums page. I know how important it is to ensure your account is not being charged inaccurately. Let's take a look at things together to ensure no pending orders are showing with your account. Please send us a direct message to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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