Visitor
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2 Messages
suspicious email from xfinity
I received an email from xfinity with I copy here:
We received your cancellation request, and we're on it
Thank you for being an Xfinity customer. While we might not be the right fit for you at this time, know that we're here for you if anything changes. While we process your request, you can view your cancellation details below and check out our Cancellation Guide for even more information. You'll find details about returning your equipment, keeping your On Demand purchases and Xfinity Mobile service, and more.
If you feel that you have received this email in error, or did not request to cancel your Xfinity services, please call us immediately at 1-800-XFINITY.
I have not cancelled or had any contact with xfinity, so I'm not sure if this is a scam or not, or whether to call the number. Please, I would like clarification. I do not wish to end my service with you
XfinityOrlandoM
Official Employee
•
2.5K Messages
13 hours ago
@user_x3jol6
Thanks for reaching out to us, as a customer myself I would not be happy if my services were disconnected when I didn't request them.
It's possible another customer opened a account under your address which will then prompt a cancelation of your account, this can happen when there's different units or in our apartments numbers.
let's get this resolved, go ahead and send me a direct message including your first and last name and complete service address
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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