1 Message
Suspicious chat agent
Hi,
I'd like to report a live chat agent for providing incorrect information about Xfinity internet plans, making unrelated comments, and sharing unnecessary information about themselves.
Please let me know how I can report on this. I have the transcript saved and the name of the agent.
EG
Expert
•
107.1K Messages
10 days ago
The concern is not "Community Center" help related......................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
•
2.5K Messages
10 days ago
@user_d8rvyi Thank you for taking the time out of your day to bring your experience to our attention. You should most definitely never feel that you were mistreated.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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