Suspended account

How do I get a soft suspension lifted on my account. I made a partial payment this morning but my TV says I’m still suspended.

Responses

XfinityVictor

Official Employee

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1.3K Messages

2 years ago

@Mickie4275

Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

0

Sonic98

Visitor

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1 Message

1 year ago

Has anyone had a payment arrangement to have a suspension lifted, only to have to contact Comcast every day to get it relifted until the payment date?

1

0

XfinityEva

Official Employee

•

1.7K Messages

We can help with your payment arrangement issues. Please send us a direct message with your full name and service address to get started.

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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1 year ago

0

Customer Service

Mickie4275

Suspended account

XfinityVictor

Sonic98

XfinityEva

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