Thanks for adding the post, I'll be happy to assist you with looking into the ticket number you have in regards to suspending your service. Can you please send me a direct message?
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon in the upper right - it looks like a chat bubble
Click the "New message" (pencil and paper) icon just to the right of Conversations
Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
Type your message in the text area near the bottom of the window
Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
XfinityOrlandoM
Official Employee
•
2K Messages
10 months ago
@Ciaobella0912
Thanks for adding the post, I'll be happy to assist you with looking into the ticket number you have in regards to suspending your service. Can you please send me a direct message?
To send a direct message:
Click "Sign In" if necessary
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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