Visitor
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1 Message
Survey on my live chat aggent
I was talking with Arshad that by the way help me with everything I needed and she was very friendly and listened to everything but the survey never showed up on my phone to rate her, I want to give her a 10/10 rating because she's amazing listening to the costumers
XfinityRaul
Official Employee
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2.8K Messages
4 hours ago
@Jp1998 I appreciate you taking the time to reach out to provide your feedback on this positive experience you had with Arshad. The survey is something that's sent out at random by our automated system. No worries, I would be more than happy to file this Kudos on your behalf. I would like to make sure this gets back to the correct leadership team so that Arshad is recognized accordingly.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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XfinityAmira
Official Employee
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4.8K Messages
2 hours ago
We love that you had a great experience. Recognizing our teammates with special shout-outs is our favorite thing to do. We've shared your compliment with Arshad and their leadership. We always want you to have the best experience possible.
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