jtmcn1's profile

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Mon, Nov 23, 2020 11:00 AM

Surprised by Recent Customer Service Experience

This is not really a question but a comment (unable to find a better way to praise good work). I just had the best experience with an Xfinity agent named Iris. She instantly understood my problem and fixed it without issue. She even called back a few days later to make sure things were resolved. Wow! If anyone in managment over at Xfinity is reading this...please, please more of that for everyone! That's how you keep customers. 


Official Employee


2.4K Messages

7 m ago

Hey there, @jtmcn1.

That's great that you had a fantastic experience with one of our team members here at Comcast. I can get your comment over to the right people so Iris can see it. Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

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