Visitor
•
5 Messages
Suppot
Might be the worst customer support in the industry. our Wi-Fi has recently gone down and the earliest that Xfinity can have a technician out to our home is over a week. this provides a major pain point for anybody who works from home to have to deal with.
considering switching providers after this experience.
XfinityKei
Official Employee
•
2.6K Messages
6 hours ago
@user_qebt8h We value your business and do not wish to see you go. Our apologies for the wait times for an appointment. We have a waitlist you can add yourself to if something sooner is available https://www.xfinity.com/support/articles/appointment-waitlist
Can you please direct message me your first and last name along with your full service address so I can check for a sooner date?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
5
0
user_qebt8h
Visitor
•
5 Messages
3 hours ago
For anyone reading this post, I just want let you know that I jumped through all of the hoops that they requested to submit a ticket just for them to reject it within two minutes and say that there’s nothing further that they can do….
consider a different service provider!
0
0