Visitor
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2 Messages
Support
Internet very slow especially on bedroom TV, won't connect to apps except Netflix, I've rebooted several times, unplugged, moved box closer
Visitor
•
2 Messages
Internet very slow especially on bedroom TV, won't connect to apps except Netflix, I've rebooted several times, unplugged, moved box closer
XfinityCarolyn
Official Employee
•
446 Messages
10 days ago
@user_kukarr, thank you for providing those details. Since Netflix is connecting but other apps are not, and you've already completed basic troubleshooting steps such as rebooting and relocating the TV closer to the modem, I would like to investigate further. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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