Visitor

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5 Messages

Wednesday, May 13th, 2026 4:14 PM

Support

I’ve been in an outage for 3 days and cannot speak to a representative on the phone as a result. 

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Expert

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117.9K Messages

5 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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4.1K Messages

5 hours ago

 

user_di1yg4 Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

With that being said, I definitely understand how frustrating a service interruption can be, especially since so many people work from home these days. You mentioned it has been 3 days, have you checked the Xfinity app to see if there is a reported service interruption, or any network upgrades occuring in your area? 

 

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