Support

Thanks for reaching out to us on our community forums @user_hsmnlq! I know how frustrating it can be when some devices connect and others won’t. I’m here to help you get everything back online as smoothly as possible. Before we schedule a tech to come out, let’s take a quick look at what’s happening so we can save you time, and possibly avoid a service charge if it’s something we can fix together. A few details will help me understand what’s going on:

• Which devices aren’t connecting right now?'
• Have there been any recent changes at home, like a new router, new devices, or moving equipment?
• Are the devices showing an error message when they try to connect?