Visitor
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1 Message
Support???
I had requested a phone replacement over a week ago. I called in today and support has no record of such event happening. The representative today had kids in the background, took 10 minutes between responses and was honestly acting like she was under the influence. I was on the phone over 35 minutes and got nowhere. I'm still without a phone. This process of trying to reach out to support has become overly challenging if it's not completely 3rd party and out of the Country to begin with. How many times should I have to provide my SSN and DOB so a rep can try to sell me a phone that 2 years old and garbage for 30$ a month. Completely different from what my account states on Xfinity's website. Will be switching services as other providers are offering better services for Military members and this horrible support.
TaskForce58
Visitor
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3 Messages
2 days ago
Ok, i stand corrected from a little searching:
"Thank you for confirming that as well, and I totally understand where you are coming from. When reaching out to us regarding your residential Xfinity services, (home internet, landline phone, cable TV, home security), we will never ask for your credit card, payment information, or SSN, however, our Xfinity Mobile cell phone service actually has it's own totally separate specialized customer service team, who has different account authentication requirements (as cell phone service has different rules), so I believe our Xfinity Mobile team does still ask for credit card or SSN due to their different authentication guidelines.
If you don't think the person you spoke with from our Xfinity Mobile team was a legitimate Xfinity Mobile associate, I would recommend either reaching out to our incredible Xfinity Mobile support team directly, who can be reached by calling or texting 888-936-4968, or reach out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7, or reach out to our Comcast Customer Security Assurance Team to see if they can investigate further https://internetsecurity.xfinity.com/help/report-abuse. Most likely, that was a legitimate Xfinity Mobile associate, however, it is better to be safe than sorry as well."
(edited)
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