2 Messages
Support
My experience with getting Xfinity support has been horrendous. Getting someone on the phone is almost impossible. The automated phone tree is one of the worst I have ever used. The AI assistant is 100% the most useless chat tool I have ever used. I have spoken to two agents in the past couple months and both acknowledged and agreed the phone tree and the chat agent 'need work'. Does anyone in Comcast leadership even care?? The customer experience is soooo bad.
XfinitySara
Official Employee
•
1.5K Messages
18 days ago
Hello, @user_l346jw. Thanks for coming to the Xfinity Community Forum with your service concerns. I'm sorry to hear about the trouble you've head receiving help, and I'd love to see what our Digital Care Team can do! We're awesome to work with because we'll always work hard to review and resolve issues quickly, so you've come to the right place for support :) What exactly were you looking to have addressed regarding your account, service, equipment, bill, etc.?
(edited)
2
0