1 Message
support ticket
I have been trying to get internet set up at a new address, I visited a store and they opened a support ticket and I can't seem to find a way to check on its status.
1 Message
I have been trying to get internet set up at a new address, I visited a store and they opened a support ticket and I can't seem to find a way to check on its status.
XfinityKei
Official Employee
•
1.4K Messages
8 months ago
@user_co8axb Thanks for coming to our community For help. I can get the status of that ticket and provide you with your next steps. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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