1 Message

Wednesday, November 24th, 2021 5:11 PM


Support ticket status

Hello, how can I check the status of my support ticket from the my account app? Thanks in advance!

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Accepted Solution

Official Employee


678 Messages

2 years ago

Good morning, @user_3e17a3! Thank you for reaching out to XFINITY over our forums page! Over social media, we appreciate the opportunity to assist you today with seeing the status on your support ticket! No worries, you’ve reached the best place in virtual land for help with all XFINITY service-related questions or concerns. I am someone who always wants to get updates on my requests so I will make sure to help with a solution to this concern as quickly as possible. To get started, would you mind sending us a private direct message with your first/last name and full address? You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.


Official Employee


657 Messages

2 years ago

We want to thank you for reaching out on the Community Forum for support with your account. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!

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