Support Ticket? Email contact?

How do I put a support ticket in writing, where I may communicate back and forth with somebody? Over the course of several months now, I've tried to get one problem solved, talked through hours of "Live Agents" and fought the AI loop to get any progress - I've even had these live agents promise me they put in a ticket with the appropriate office - pledge to credit my account on behalf of the hoops I've jumped through, and nothing changes, nothing happens - I am thankful I have the Transcript from the most recent of these, and would be happy to share it. I just want access, or forwarding to/from my email account.