Visitor
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1 Message
Support Text Service
I have never been so disrespected as a customer. My internet went out, I work from home so this is a serious and immediate issue. When I contact the text support and I expressed that to them and at first they were helpful, said I was put on the priority list and was tols a tech will be here in a couple hours. Hours past and no tech, when I reached out again I was switched to 4 different support staff and each time I had to repeat my issue. Never getting any real help whatsoever. When I asked for a manager I got transferred again, and then was left on silent, no response. This is the most disrespectful customer service line ever, not mention it is IMPOSSIBLE to get ahold of a real person over the phone, the automated system just circles around and around and refers you to the support chat. If I didn't have multiple people in my house relying on this service I would cancel immediately.
XfinityChelseaB
Official Employee
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1.9K Messages
3 days ago
Hello @user_6ksigp, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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