2 Messages
Support request, please help! @XfinityCSAEmail
I have been having an impossible time dealing with Comcast/Xfinity support...
A week ago I created a ticket requesting to block port 25 on my modem/account, there were series of concerns that were addressed (i.e., port 25 is blocked by default due to spam, etc etc.) and I explained clearly that I have no intention of using the port for spam/emails. Long story short, a week and 8 hours of call time later, port is still unblocked and NO BODY, NOT THE SALES TEAM, OR THE TECH DEPARTMENT OR THE CSA OR WHATEVER HAS BEEN ABLE TO HELP!?!?
I'm sorry but this is very frustrating as I'm running out of patience. Please help @XfinityCSAEmail
EG
Expert
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111.2K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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838 Messages
1 year ago
@user_dvce5a Thank you for taking the time to post. I apologize for the poor experience. Our team would be happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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