Visitor
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4 Messages
Support - Remove Customer Owned Cable Modems from Account for Reuse on a Different Account
Hi,
Can support please help me with removing my customer owned cable modems from my account? There are two, and neither of them will activate on a different account because they are still attached to my current account.
Thank you!
EG
Expert
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116.9K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQuemekia
Official Employee
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1K Messages
40 minutes ago
Hi there @user_4b8ad9! I understand you're looking to clear those two customer-owned modems from your account, so they can be activated elsewhere. I would be happy to help you with that.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, to continue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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