Support - please help me close my account

I want to close my account and can't find a way to. I've moved, no longer need or use the service and am still being charged.

It's frustrating that you have no option on your website. The chat feature can't connect me with a human until 6 days from now. This is a deliberate and greedy company choice to make it hard for people to stop paying for a service that they don't need.

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XfinityBenjaminM

Official Employee

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2.5K Messages

13 days ago

user_duetrt Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you've had trouble getting help but we'll do everything we can to make sure you get what you need taken care of. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

EG

Expert

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114.3K Messages

12 days ago

The concern is not "Home Security Devices And Equipment / Rules And Automations" help related........... Topic moved here to the proper help section.

0

Customer Service

user_duetrt

Support - please help me close my account

XfinityBenjaminM

EG

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