Visitor
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1 Message
Support on wifi extender connection
My WiFi extender will not connect. It just came in the mail and I’m going through the steps to set up. Every time I try to connect a message pops up “let’s try that again. Sorry we ran into a problem.” Can a tech come out to set up for me?
EG
Expert
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115.8K Messages
11 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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1K Messages
9 hours ago
Good afternoon user_w0ofbd. We can certainly assist you further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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