3 Messages
Support issue along with very inadequate customer service.
I have been having an issue with my line to where I get an, "Invalid US Number" error on multiple authentication sources. I am also unable to actually receive any kind of 2 factor authentication. This is very frustrating to deal with. On top of that, I sat on the phone for 42 minutes in-between hold sessions with 2 different support agents. This is ridiculous. I did not get my issue resolved and after getting transferred with no communication between the transfers, I was then hung up on. I am paying for a service and I expect adequate customer service as well as a working mobile line.
XfinityPaula
Official Employee
•
1.8K Messages
6 hours ago
Hello user_fwnbad! Thanks for taking the time to connect with us on our Xfinity Forums for help with your mobile. I'm sorry to read of the trouble you are having with receiving the notification for multifactor authentication. I know how aggravating it can be to work or wait so long to fix an issue to end up with no solution. I would love to help sort this out and find a solution for us.
Can you please send us a direct message with your name and service address?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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