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ronnie83l
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Sunday, May 17th, 2026 7:20 PM

Support is clue

They say they are not responsible for updating my modems firmware. Because it's my own modem.  $258.00 a month for barely more than basic cable and Internet.  With support who has no clue about their services. 

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25 days ago

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XfinityEmilyB

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25 days ago

 

ronnie83l You have reached the perfect place to get help with your modem's firmware and Xfinity billing concerns. Modem manufacturers send us firmware when it's released and we can push the latest version when we provision your modem. Are you currently using a personal modem that's listed here: https://www.xfinity.com/support/internet/customerowned as compatible with our network? 

 

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