Visitor

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1 Message

Friday, May 1st, 2026 2:34 AM

support in logging into my account

it's asking for an email and when I enter it says it already exists and I don't have another email.

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Expert

 • 

117.7K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.7K Messages

2 hours ago

@user_diqe1b Thank you for making us aware you're having issues logging into your account via Forums. I would be more than happy to help get you logged back in. Have you by any chance tried finding your ID by using this link https://idm.xfinity.com/myaccount/lookup?execution=e1s1?

 

If not, can you please visit this link to help locate your ID. I'll be on standby waiting your response.

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