U

Thursday, October 10th, 2024 10:40 PM

Support history

I want to get my chat and telephone history with xfinity support. I'm tired of the lies. Where can I find that?

Official Employee

 • 

1.3K Messages

8 days ago

Thank you for meeting us here in our community, @user_9v0rgr, about your experience. We will gladly address your experience and concerns if you'll allow us. If we may, please send us a Direct Message with your full name, service address, and the details. We look forward to turning this around for you. 

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

 

4 Messages

@XfinityLinda​ I sent a direct message. How and when will I receive a reply?

Official Employee

 • 

1.3K Messages

@user_9v0rgr Thanks! We'll continue there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

Where? How? .........

forum icon

New to the Community?

Start Here