Visitor
•
1 Message
Support for getting a line buried
Line to my house has become partially unburied. Most of the run is on but a section in the lawn is at the surface and in danger of being cut my law mowers, etc. Exposed section is less than 12 inches long at the surface but avoiding it is preventing community lawn actions like aeration
XfinityMarshante
Official Employee
•
1.1K Messages
9 hours ago
Hello @user_rq3c4b, thank you for taking the time to leave a post. Sorry to hear about this. That’s understandably frustrating, especially when it’s starting to interfere with normal lawn care and community maintenance. I completely get your concern about the exposed section being at risk of damage from mowing, even if it’s a short length. We definitely want to make sure that the line is properly secured and buried to prevent any damage or service issues. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0