support for an open ticket... STILL NO RESPONSE!

I am at my wits end. Comcast closed an exposed cable ticket without fixing the problem. It is so hard to communicate with these people!

I am not sure what you can do. They said they were at my house and fixed the problem but I did not see ANYONE! No communication nothing.. 

Hey there, user_r94o08! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with getting your line buried. Typically, the turn around time for the lines to be buried is 14 days, but could be longer if permitting is required. We can certainly take a look into your account, and any tickets associated to provide any updates we see. Can you please send us a DM to get started? 

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