Support for abandoned phone line

user_d7s5lf Hi there! Thank you for reaching out through our Xfinity Community Forums. If the line is attached to your home and hanging across your yard, we'd definitely like to take a closer look. Whether it's an active line or an older, unused line, safety is important, and we can help determine if it belongs to our network and what options are available. Please send us a direct message with your full name, service address, and, if possible, a photo of the line. I'd be happy to review the situation and help get the appropriate team involved if needed.

 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum