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user_0a9c71
20th Anniversary celebration
1st Topic
1st Reply

Visitor

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5 Messages

Monday, January 16th, 2023 8:11 PM

Closed

Supervisor/Manager # to speak to

A tree fell on the power and caused it to pull my power box off the wall on the 4th. Power down till the 12th

I've been trying to get someone' since  the12th  to send a tech to come and  fix my cable internet box and I can't seem to get the help. I call and speak to an agent gives me a ticket # and noone shows up. I call again and same thing happens i cant keep taking off work to have them come at between times was said and noone comes. Now im given from 6am to 8pm tonight I'm so frustrated with this I've been down since the 4th. I just need some help.

Question

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Updated 

2 years ago

3.9K

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EG

Expert

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110.2K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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CCAaron1

Problem Solver

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954 Messages

2 years ago

Hello and thanks for taking the time to reach out on our Forums! I am sad to hear about all this and I would like to see about getting you taken care of! Let's start by getting your account pulled up. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

  • Click "Sign In" if necessary 
  • Click the direct message icon
  • Click the "New message" (pencil and paper) icon 
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send your message 

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user_0a9c71

Visitor

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5 Messages

@XfinityAaron​ 

Hi Aaron at this time 4;30pm still no technician not even a call as promised to me.

Please help I'm at the end of my patient here

2 years ago

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user_0a9c71

Visitor

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5 Messages

@XfinityAaron​ 

Jeanette [Edited: "Personal Information"]

(edited)

2 years ago

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CCAaron1

Problem Solver

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954 Messages

Hello and it is nice to meet you. Will you please delete your name and meet me on the private side? Once there, may I have your first and last name, along with your full address including the zip code. Here are the directions again just in case. I look forward to looking into the tech not showing up and getting you taken care of! 

  • Click "Sign In" if necessary 
  • Click the direct message icon
  • Click the "New message" (pencil and paper) icon 
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send your message 

I no longer work for Comcast.

2 years ago

0

user_0a9c71

Visitor

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5 Messages

2 years ago

Hi at this time 4:36 pm still no technician to show nor call me.

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