Visitor
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1 Message
Supervisor
I’ve been sitting here waiting for 35 minutes on hold to talk to a supervisor to try to set up some kind of payment plan for my internet, they said I was next in line, sent me to hold, and they just now hung up on me without speaking to me, I’ve been nothing but respectful, I’m tired, I’ve been in and out of the hospital, I’m probably going to leave Xfinity, thanks.
XfinityAmira
Official Employee
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4.7K Messages
2 hours ago
Hi user_se0wp0! We value you as a customer and appreciate you taking the time to visit our Xfinity Forum. We certainly don't want to lose you as a customer, and I understand that you need to set up a payment arrangement for your Xfinity balance. Is that correct? If so, we would not be able to set one up for you on this platform, but if you're eligible, you can follow this LINK for step-by-step instructions on how to do so.
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