Supervisor

Hey there CC_love 👋 Your experience is far from the one we want you to have, and I appreciate you taking the time to tell us about it here in our community forum. More than anything, we want to make this right for you, and would be happy to do anything we can to help with your internet upgrade.

Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. 

To send a "Direct Message" to Xfinity Support:

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
  The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window and press Enter to send it.

This must be a new ploy. Same thing happened to me with a live agent named Smruti. I asked about a credit that was due. He said he took care of it, but we never re received it.Then he told me my plan discount was ending, although I was originally told otherwise. He forcibly wrote up a new plan but I refused to approve it. They must get commissions on writing up new plans and trying to get people to change. Terrible organization. I have no idea where we stand and they are impossible to communicate with.