Supervisor

Connie 4546684 From customer service is terrible. Does not seem to understand English. I requested a supervisor and she left me on silence for over 15 minutes. The reason for my call was to upgrade my Internet and she was attempting to open up a new account even after I told her many times I already have an account she refused to provide me with an upgrade to my current account, so I requested a supervisor which she also refused to bring on the line and she ended up disconnecting the call in an abrupt manner.

Responses

XfinitySeth

Official Employee

•

249 Messages

12 hours ago

Hey there CC_love 👋 Your experience is far from the one we want you to have, and I appreciate you taking the time to tell us about it here in our community forum. More than anything, we want to make this right for you, and would be happy to do anything we can to help with your internet upgrade.

Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.

0

Customer Service

CC_love

Supervisor

XfinitySeth

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