Supervisor?

How do I get to the supervisor? I have been waiting for three weeks for the underground cable to be laid and replaced. My Internet has been dropping frequently throughout the day for at least a month, and they just keep rescheduling the appointment, and never showing up. I’ve also been told I can’t even get a credit until they complete, the underground job. This is ridiculous and it affects my job as I work from home. How can this get resolved?

Responses

XfinityEva

Official Employee

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1.7K Messages

2 years ago

@Nisha72 We can help look up your appointment and see what is going on. Typically a drop bury inquiriy depends on if it is impacting your services.

Please send us a direct message with your full name and service address to get started. Please include a ticket number if you have one.

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

U

user_l1kxty

1 Message

1 year ago

Xfinity is a customer service disaster and they can't fix it.

I have not had TV service for about a year. Every technician that comes out here says the same thing, that the cable into the house needs to be replaced from the street because it is damaged. Every one of them says they will take care of it, and they will file a ticket. I don't know if they do or not but noone shows up.

Every month or two I call up, say all of this, and ask them again what is going on. I sit through their :30 minutes of hold, verify, voicebot, useless help, finally get connected to some nice person who says literally "I will take care of this for you. This time it will be different." I kid you not. This is what they say.

Every time they ask me to repeat everything that has happened, rather than looking at their own service history. I tell them everything, how they haven't fulfilled their own technicians' tickets or my service requests, so they open a new ticket, whereupon someone doesn't show up again or wants to send another technician who comes, asks for the same street cable to replaced again, only to no-show again with no follow up, and on we go.

Meanwhile I have been paying full price for the pleasure of this experience for a year. :)
Maybe someone here who cares more about PR will notice me and fix this. Praying for an ISP alternative or for a miracle.

1

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CCJodie

Problem Solver

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1.3K Messages

user_l1kxty Hello, I would like to look more in this for you. Please send us a direct message with your full name and service address.

Here are the detailed steps to Direct Message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I no longer work for Comcast.

1 year ago

0

Customer Service

Nisha72

Supervisor?

XfinityEva

user_l1kxty

CCJodie

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