6 Messages
Supervisor REQUEST
I am paying for 2000 MBPS and receiving less that 900 MBPS from the day I upgraded the service. I called for a service call. The Tech showed up a day early. I wasn't home. He remained outside my house for over 45 minutes banging on my door and ringing my bell over and over again. When he wasn't ringing the bell he was walking all around my property taking photos of my home from different angles. My neighbors were so concerned they began to text me and were going to call the police. I have surveillance camera's which I viewed and his conduct is confirmed. I called customer service and requested a supervisor. They never showed up. A tech did show and was unable to fix the original problem. I tried to locate the direct message icon as explained in other posts to no avail. PLEASE HELP!!!
BruceW
Gold Problem Solver
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26.5K Messages
5 months ago
What modem are you using? If it's rental gateway, are you using the 2.5 Gb port (red dot or stripe)? The other ports are only 1 Gb and will only run at 940 Mb or so.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_y0hhls
6 Messages
5 months ago
The Tech changed out the modem to the newest one. He told me the correct port but its still not working. Thanks for your reply.
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EG
Expert
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111.7K Messages
5 months ago
Concern moved here to the Customer Service help section.
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EG
Expert
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111.7K Messages
5 months ago
@user_y0hhls
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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XfinityMartyR
Official Employee
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2.3K Messages
5 months ago
Thanks again for reaching out, user_y0hhls! We can have a look into your concerns, just send us over a direct message when you have a moment.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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